Exquisite Vacations Inc Payment Terms, Cancellation Terms and Refund Policy
Effective for New Bookings Made June 18, 2020, Onward
By booking with Exquisite Vacations Inc, a Florida Licensed Travel Agency, you agree to the terms and conditions contained herein. Any payment constitutes acceptance of these terms. All policies, procedures, and terms contained herein are subject to change at any time without notice at Exquisite Vacations Inc sole discretion.
Group vacations such as wedding groups, social groups, special event groups, cruise groups, custom affiliate groups and any trips booked with 5 rooms or more traveling the same dates, same hotel have special terms and conditions – please refer to your group’s trip page for group-specific terms and conditions.
All communications, including questions about changes, cancellation, payments, and refunds, must be sent in an email to your travel advisor. Exquisite Vacations Inc charge service fees for multi-itinerary trips and/or additional cancellation fees.
Standard policies, payments, and penalties outlined below may be more restrictive during holidays and special events. No refunds will be made for special events, shows, or attraction passes.
Bookings, Deposits & Payments
Exquisite Vacations Inc accepts payment by a variety of credit and debit cards, Zelle, Cash App as well as the Uplift monthly payment plan. A $50 processing fee will be assessed to refund a credit card payment that has been previously applied and recharge a different credit card. Transportation Security Administration (TSA) regulations require you to provide your full name as it appears on your travel documents, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit tsa.gov. When booking with an airline-sponsored credit card, benefits such as free baggage fees which may apply when booking with the airline directly will NOT apply to your vacation package booked with our preferred travel wholesaler.
To reserve your vacation, provide the required booking information and pay the applicable deposit per person, including full payment of the non-refundable travel protection premium (if selected).
If you decline Travel Protection and cancel your booking, any refund due for air-inclusive vacations (after applicable penalties) will be in the form of a future travel credit. We reserve the right to treat your booking as canceled by you if the balance is not paid when due.
Payment Guidelines for Non-Group Reservations
Charter Flights – $300 per person deposit due at time of booking
Bulk/Contracted Air Packages – $100% air cost due at the time of booking.
Published Air Packages – 100% air cost + $100 per person due at the time of booking.
Hotel Only – $50 per person due at time of booking
All bookings made 45 days or less prior to travel, payment is required in full at time of booking.
Some suppliers may have stricter deposit requirements.
All bookings and packages are booked with a Travel Wholesaler. A Travel Wholesaler is a vetted travel and tour company who offers packages at a discounted rate which is passed on to our customers. Your booking/package credit card and debit card charges will show on your credit card/debit statement in the name of the Travel Wholesaler as the merchant.
Travel Protection ( ALG – Travel Wholesaler’s Insurance)
We strongly recommend that you purchase travel protection to cover your cancellation and change fees. Travel Protection may only be added with your initial deposit (except for group passengers who are subject to the terms under their group contract). Nonrefundable hotels are not covered by Travel Protection. Travel Protection payments are non-refundable and non-transferable.
Passengers can also purchase independent travel insurance from Travel Safe if they did not do so at the time of deposit. Travel Protection coverage may differ by state and date of purchase.
Changes, Cancellations & Refunds
You must immediately notify Exquisite Vacations Inc and your travel advisor(s) to cancel or make changes to your vacation package. If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein. All refunds must be requested through your travel advisor who will advise the wholesaler your package is booked within 75 days of the date of cancellation. This term is not applicable to groups. If you did NOT purchase Travel Protection any refund due for air-inclusive vacations (after applicable penalties) will be in the form of a future travel credit. Hotel and contracted group bookings will be refunded in the original form of payment after applicable penalties.
If you purchased Travel Protection and are eligible for a partial or full refund in the original form of payment, the full refund due will automatically become a future travel credit if not requested at 75 days from the date of cancellation. Future travel credits are valid for 12 months from date of issue and must be used for travel commencing prior to the expiration date, are nontransferable and nonrefundable, have no cash value, and are issued in the name of the passengers on the original reservation. Standard change and cancellation policies apply to bookings made with future travel credits. Future travel credits will be held on the original booking.
All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by the travel wholesaler and its airline, hotel, and feature/excursion suppliers. Certain excursion operators only allow a refund if canceled upon notice to them. Our travel advisor will contact the excursion company for the applicable notice provision and to arrange a refund. Many airfares and hotel reservations are non-refundable and non-transferable, and you may be charged 100% cancellation/change penalties. Changes to or cancellation of a Basic Economy flight will result in the forfeiture of tickets. Passengers who do not travel are subject to 100% cancellation penalties.
If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges will become payable by you. Significant additional penalties (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per-person occupancy rate. If all travelers change, it is considered a new booking, and cancellation fees will apply. Non-refundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Standard change and cancellation policies apply to bookings made with future travel credits.
Credit Card Transactions & Chargebacks
If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Exquisite Vacations Inc or its Travel Wholesaler. In the event that payment has been made to Exquisite Vacation Inc and its Travel Wholesaler(s) by credit card, you agree that you will not seek to chargeback your payment to Exquisite Vacations Inc and its Travel Wholesaler listed on your invoice. If Travel Wholesaler incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to Exquisite Vacations Inc and its Travel Wholesalers via money order or cash immediately.
Travel Documents
Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact your travel agent immediately.
Required Entry/ Re-entry Documentation
Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at the time of publication. This information may change- check with your travel advisor or visit https://travel.state.gov/ or contact your destination consulate for the most current requirements on your travel date. Passengers returning to the U.S. by air from any international destination must have a valid passport and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens,“valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. For details on how to obtain a passport, contact your local courthouse or post office. If you are not a U.S. citizen, contact your destination’s consulate or embassy to determine required entry documents.
Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver’s license that is compliant with the Real ID ACT. Passed by Congress in 2005, the REAL ID Act established minimum ID security standards and prohibits federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Passengers traveling domestically with a driver’s license issued by a state that is not compliant with the REAL ID ACT (and has not been granted an extension) will need to show an alternative form of acceptable identification for domestic air travel to board their flight. To check whether your state is compliant or has an extension, visit dhs.gov/real-id. If your state-issued ID or driver’s license is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. Due to COVID-19, the deadline for domestic airline passengers to secure a Real ID driver’s license for use as identification at the airport has been moved back one year. Enforcement is now due to begin on October 1, 2021. Any passenger who is denied boarding due to a lack of proper documentation will have their vacation canceled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.
Traveling Minors
We cannot accept unaccompanied minors under 18 for any travel. For certain countries, notarized consent from both parents or legal guardian(s) is required for children younger than 18 years old traveling with one parent, or in someone else’s custody; or a notarized birth certificate showing only one parent, a parent’s death certificate, or a court order of child custody MAY also be permissible. Be sure to check with your travel advisor, inquire with your destination‘s consulate, or visit websites such as travel.state.gov, dhs.gov, or iatatravelcentre.com. Mexican-born minors under 18 years of age traveling alone or with someone other than a parent or legal guardian, require special documentation to depart Mexico, even if the Minor is a Dual Mexican Citizen. For details, contact the Mexican embassy or click here. Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country- contact your airline directly for details.
Denial of Entry
Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the U.S. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. Exquisite Vacations Inc does not accept responsibility if you are denied entry and cancellation penalties apply.
Flights & Airport Check-in
Your flight information will appear on the booking confirmation issued when you make your deposit, and on your electronic travel documents issued upon full payment. All flight times are subject to change without notice. We strongly suggest that you reconfirm the exact flight times with the carrier 24 hours prior to departure and again before departing for the airport. For international flights, we recommend arriving at the airport at least three hours prior to your scheduled departure time to allow time to check-in and get through security. For domestic flights, we recommend that you arrive two hours prior to travel but absolutely no later than one hour prior to travel. If you do not have pre-assigned seats and have seat preferences, we recommend that you arrive early as seats will be assigned upon check-in based on availability. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.
If you do not check-in at the airport or gate at the required time or do not possess the proper documentation, you will be denied boarding and will not be eligible for a refund. Additionally, if you fail to check-in for your flight without prior cancellation, you are considered a no-show and will not be eligible for a refund. Travel Protection does not cover the instances noted above. Exquisite Vacations Inc and its travel wholesalers assume no responsibility for any passengers making independent connections to flights booked through Exquisite Vacations Inc & its Travel Wholesaler. Some airlines do not charge for infants under two years of age, but the infant must sit on an adult’s lap. Other airlines do charge for infants or infant air-related taxes. Please check with your air carrier. If an infant reaches the age of two at any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some countries charge infant departure taxes.
Package Pricing – Exclusions
If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. The Travel Wholesaler reserves the right to re-invoice your reservation should an error be made in computing your vacation price. You may incur additional expenses that are not included in the package price, including but not limited to (unless otherwise noted): gratuities, meals, and beverages; passport/visa fees; airline seat assignments and baggage fees; departure taxes, environmental levies and hotel energy surcharges; resort fees, car seats; rental cars; transfers, optional excursions; and items of a personal nature. Rates for packages including a rental car do not include state/local taxes, gasoline, optional insurance, Collision Damage Waiver (CDW), under-age driver charges if under the age of 25, or airport charges, which are payable directly to the rental car company. Minimum age requirements may apply- contact your travel agent or the rental car company for specific information. A valid driver’s license and major credit card in the driver’s name are required.
Airline, Hotel and Feature Taxes
Exquisite Vacations Inc & its Travel Wholesalers may split the merchant of record payment between Exquisite Vacations Inc & its Travel Wholesalers and the air carrier booked. The Exquisite Vacations Inc & its Travel Wholesaler’s portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued. Exquisite Vacations Inc & its Travel Wholesaler’s markets hotels under a “prepaid/merchant” model, where Exquisite Vacations Inc & its Travel Wholesaler’s collects the full amount of the hotel room from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by Exquisite Vacations Inc through the Travel Wholesaler’s on the customer’s behalf and includes two components to the reservation, amounts being paid by the Travel Wholesaler the hotel/feature on customer’s behalf as well as compensation for services retained by the Travel Wholesaler. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount we pay to the hotel/feature related to your reservation for taxes owed by the hotel/feature including, without limitation, sales and use tax, occupancy tax, room, tax, excise tax, value-added tax, good and services tax, and/or similar taxes. The amount the Travel Wholesaler pays to the hotel/feature in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate the Travel Wholesaler for services in connection with handling your reservation. The Travel Wholesaler is not the supplier collecting and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers include all applicable taxes in the amount billed to the Travel Wholesaler and the Travel Wholesaler pays over such amounts directly to the supplier. the Travel Wholesaler is not a co-supplier associated with the supplier with whom the Travel Wholesaler books or reserves customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
Special Requests
If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance or special meals, we will pass on your request to the vendor/hotel on your behalf. However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated.
Handicapped Services and Facilities
Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, Exquisite Vacations Inc & its Travel Wholesalers does not guarantee the availability of wheelchairs at any airport. Wheelchair-accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the standards required by the Americans With Disabilities Act, and are not within the control of Exquisite Vacations Inc and its Travel Wholesalers.
The Travel Wholesaler Responsibility
The Travel Wholesaler makes arrangements with third-party suppliers as independent contractors for the various components that comprise your vacation package. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, the Travel Wholesaler is not an agent of these independent travel providers and we expressly disclaim any liability for their actions or omissions. Service providers reserve the right to refuse service to travelers at their sole discretion. Exquisite Vacations Inc & the Travel Wholesaler assumes no liability for the acts of the service provider in refusing service. Exquisite Vacations Inc & the Travel Wholesaler is not responsible under any circumstances for any injury or damages you may suffer, in connection with air or ground transportation, hotel accommodations, or other travel or excursion services arranged by Exquisite Vacations Inc & the Travel Wholesaler. Furthermore, Exquisite Vacations Inc & the Travel Wholesaler and our third-party suppliers do not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond their control, including but not limited to: air turbulence, flight delays, extreme weather, government restrictions or regulations, strikes, war, acts of terrorism, mechanical breakdown, sickness or disease, epidemics or pandemics, quarantine, your physical, medical or mental disabilities, your failure to obtain valid travel documents or to follow travel instructions resulting in denied entry at destination or re-entry into the U.S., and failure related to the public internet, telephone or other communication lines. Neither Exquisite Vacations Inc & the Travel Wholesaler nor these third party suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of a person arising out of events of force majeure, including but not limited to strikes, war, acts of terrorism, extreme weather, flight delays or turbulence, quarantine, sickness, government restrictions or regulations, or any other cause beyond the reasonable control of such parties.
By booking with Exquisite Vacations Inc & the Travel Wholesaler and/or using the Exquisite Vacations Inc & the Travel Wholesaler online booking site, you waive any claim against Exquisite Vacations Inc & the Travel Wholesaler, its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents, for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or another travel provider, (ii) any claim for the inconvenience, loss of enjoyment, mental distress or another similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances will Exquisite Vacations Inc & the Travel Wholesaler be liable for any special, incidental, or consequential damages arising from the provision of our travel services or vacation packages. Some hotel room images on our promotional materials and our website do not depict the standard room category. Maps not to scale. Exquisite Vacations Inc & the Travel Wholesaler is not responsible for omissions or errors.
Important Notice: Exquisite Vacations Inc & its Travel Wholesalers enters into contracts with hotels and air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. Exquisite Vacations Inc and its Travel Wholesalers are not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The Exquisite Vacations Inc & its Travel Wholesaler’s name and logo may appear on posted or hand-held signs at the airport of your departure or destination, in vans, buses, coaches, hotels, or elsewhere during your vacation. This use of the Exquisite Vacations Inc & its Travel Wholesaler’s name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that Exquisite Vacations Inc & it’s Travel wholesalers owns, controls or operates any entity displaying such, a sign, or that Exquisite Vacations Inc & its Travel Wholesaler’s employs or controls any person holding or displaying such a sign. Exquisite Vacations Inc & its Travel Wholesaler sells leisure vacations. If this vacation is used for any reason other than leisure travel, the hotel may directly assess an additional surcharge or refuse service during the holiday, convention, or special event time periods.
Certain exclusions may not apply in some jurisdictions. If you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible.
Luggage & Personal Property
Many airlines charge fees for checked and/or carry-on bags. Fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damaged baggage or other personal property can be obtained through your travel advisor by contacting the air carrier directly, or by requesting them at the airport. Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you. Excess/oversized baggage may be denied at check-in or subject to additional charges. Exquisite Vacations Inc & its Travel Wholesalers accepts no liability for loss or damage to luggage and recommends a TSA approved lock. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Some airlines do not cover damage to soft-sided luggage.
Advice to International Passengers on Limitation of Liability
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaties), as well as a carrier’s own contract of carriage or tariff provisions, may be applicable to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under an international treaty. For further information please consult your airline or insurance company representative. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention(s) provide (1) that the liability of carriers for death of or personal injury to passengers of up to 128,821 Special Drawing Rights per passenger shall not depend on negligence on the part of the carrier, and (2) such liability shall be limited to 128,821 Special Drawing Rights per passenger in the absence of negligence or other wrongful act or omission on the part of the carrier. Additional information on Special Drawing Rights is available at www.imf.org. For international travel (including domestic portions of international journeys) to, from, or with an agreed stopping place in the United States of America, liability for loss, delay, or damage to baggage is limited to 1,288 Special Drawing Rights per passenger for all baggage, including carry-on. Excess valuation may be declared on certain types of articles. Further information may be obtained from the air carrier. For domestic flights, the current maximum liability is capped at $3,500. For most international flights, a treaty called the Montreal Convention applies to the carriage of baggage. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights.
Air Carriers
We have made arrangements for air transportation to your vacation destination via regularly scheduled certificated air carriers or other air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation by the U.S. Department of Transportation. We reserve the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available on the air carrier’s website or by request at the airport.
Hazardous Materials Restrictions and Insecticide Notice
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Special restrictions and limitations for transporting Hazardous Materials and specifically Lithium-Ion batteries, refer to www.faa.gov/go/packsafe for more information. In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium-ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information, contact your airline representative. Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at https://www.transportation.gov/airconsumer/spray.
Governing Law & Dispute Resolution
This Contract shall be governed by the laws of the state of Florida. Should a dispute or controversy arise concerning the terms and conditions of this Contract or involving a claim for loss, injury or other damage arising out of or relating to your trip, any legal action against Exquisite Vacations Inc and its Tour Wholesaler shall be brought exclusively in the Miami Dade County Court in Florida. If any term or provision of this Contract is determined by a court of competent jurisdiction to be invalid or otherwise unenforceable, such holding will not affect the validity or enforceability of the remaining terms and provisions.
Health & Safety Tips for Travelers
We strongly recommend that you visit the U.S. Department of State website travel.state.gov, as well as the Centers for Disease Control and Prevention website, cdc.gov, which include important information on foreign travel such as travel advisories, warnings, and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. By offering for sale travel to particular destinations, Exquisite VacationsInc and its Travel Wholesalers do not represent or warrant that travel to such destination is without risk, and is not liable for any damages or losses that may result from travel.
Post-Vacation Concerns
If you have a complaint while on vacation you must provide Exquisite VacationsInc with a reasonable opportunity to rectify the issue during your vacation by promptly notifying your Resort Representative who will make every effort to assist. If the matter cannot be settled on the spot, please contact your travel advisor at Exquisite Vacations Inc immediately upon your return. Please understand that we cannot consider post-vacation submissions if you did not provide Exquisite Vacations Inc with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation due in the form of future travel credits.
Additional Terms & Conditions Specific to Public Charter Flights
All air travel is subject to the terms and conditions of the operating air carrier. Exquisite Vacations Inc and its Travel Wholesaler are not responsible, unless negligent, for the personal injury or property damage caused by any direct air carrier, hotel, or other suppliers of services in connection with a charter.
Cancellation or Major Change by Travel Wholesaler.
If the Travel Wholesaler makes a “major change” or cancels the tour or travel package 10 days or more before the departure date, we will notify you in writing within 7 days of becoming aware of the change or need to cancel. The Travel Wholesaler may not cancel a charter less than 10 days before the scheduled departure date, except for circumstances that make it physically impossible to perform the charter trip. Under these circumstances, we will notify you as soon as possible. The Travel Wholesaler’s only liability will be to return all monies paid. For International Flights only: Additional restrictions may be imposed on the flights by the foreign governments involved, and if landing rights are denied by a foreign government, the flight will be canceled and you will receive a full refund. In accordance with federal regulations, a “major change” constitutes any of the following: a change in the departure or return date which the Travel Wholesaler knows of more than 2 days before the scheduled flight date, unless the change results from a flight delay; any charter flight delay of more than 48 hours; a change in the origin or destination city for any flight leg, unless the change only affects the order in which cities in a tour package are visited; a substitution of any hotel; or a price increase occurring 10 or more days prior to departure and resulting in an aggregate price increase of more than 10%.
Your Right to Cancel in Case of a Major Change
If the Travel Wholesaler. makes a “major change” before the departure date, you have the option to cancel and receive a full refund by providing written notice of cancellation within 7 days of receiving our notice of the “major change”. If the Travel Wholesaler. makes a “major change” after the departure date, you have the option to reject the substituted hotel, changed date, origin, or destination of a flight leg and receive a refund of that portion of the tour package not provided; in this case, you will receive a refund within 14 days of the return date for the tour package.
If any term or provision of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby. The above information is current as of June 18, 2020, and maybe different on your booking or travel dates. Fla. ST 36535