This luxury eco-hotel surrounded by an artificial lake, is built on a 1, 220, 000m2 seafront property with direct access to Kantenah Beach and its 800 m of fine white sand. It features large landscaped gardens with lush tropical vegetation and an extensive network of nature trails that can be used by our guests for a nice stroll around the hotels. The complex also houses an ultramodern Spa of approx. 6,000 m2 equipped with the most advanced facilities offering guests a wide variety of services. Our guests can use all the facilities at Grand Palladium Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa and Grand Palladium White Sand Resort & Spa, except those located at The Royal Suites Yucatan by Palladium, which are for the exclusive use of its guests.

 

Good to Know:

  • Time Zone CST (UTC-6) Summer (DST) Central Daylight Time (UTC-5)
  • Official Language Spanish
  • Official Currency Mexican Peso Population 149, 923 people
  • Voltage 110 V

 

Inclusions:

24 hrs. Front desk, check-in from 3:00pm, check-out until 12:00pm, laundry service*, wake-up service, currency exchange, luggage room, outdoor parking, disabled access (not 100% – there zones with ramps), security personnel, fire alarm, hairdresser*, beauty salon*, gift/souvenir shop*, boutique*. Games and activities by the pool and on the beach, free Wi-Fi at the lobby of the hotel (restricted access), night entertainment, Sunset Boulevard disco featuring Caribbean and international music, “Nuestra Señora de las Nieves” Church located in the Grand Palladium Colonial Resort & Spa, Catholic masses are held every Sunday and on special dates. Internet in the rooms* and at the Sports Bar*.

 

 

Location Information:

  • By car:
    • From the Cancun airport, take the Chetumal-Puerto Juarez highway towards Tulum, passing through the towns of Puerto Morelos, Playa del Carmen until you reach Puerto Aventuras. From this point, continue 5 more minutes and you’ll see the entrance to the hotel on your left.

 

  • By taxi:
    • There’s a taxi stop at airport. The ride is around 80min / 90km at a cost of approximately $75 USD.

 

  • Transfer Service *:
    • Grand Palladium Colonial Resort & Spa offers its clients a shuttle service that will pick you up at the airport upon arrival and bring you to the hotel, Service is also provided to the airport for your return flight home. Reservations subject to availability and upon request. Approximate cost $160 USD round trip for 1 or 2 persons and $230 USD from 3 to 8 people.

 

Accommodation:

The Grand Palladium Kantenah Resort & Spa consists of 11 villas with a total of 422 rooms distributed over 7 three-story villas making a total of 36 Standard Rooms per villa, 2 three-story villas with 36 Junior Suites per villa and 2 three-story villas with 30 Junior Suites and 3 Suites, all featuring a large balcony with 2 chairs and a table. The hotel also has 4 two-story bungalow-type villas and a total of 8 Mayan Suites per villa. Smoking rooms subject to availability. The hotel also has 5 buffet and 9 “a la carte” restaurants type, 25 bars, 9 swimming-pools and sports facilities located throughout the resort.

Room Category Descriptions:

  • Standard Room: 252
    • All rooms have two full size or one king-size bed, air conditioning, ceiling fan, mini-bar TV (satellite), movie channel, telephone, electronic safe, hair dryer, magnifying mirror, tea and coffee facilities, smoke detectors, iron and ironing board, alarm clock, Wi- Fi *, MP3 player station and pillow menu (Additional Charges).
    • Guests: 1 Max. Guests: 4 (2 adults 2 children / 3 adults 1 child)
    • Children: 0 Max. Children: 2
    • Pool view: 0 Garden View: 252
    • Partial ocean view: 0 Ocean view: 0
    • A / C: 252 Connecting: 0
    • King size bed: 98 Double Beds: 154
    • Rooms with terrace: 252
 
  • Junior Suites: 132
    • These rooms feature the same amenities as the Standard Rooms but have a sofa bed, hydromassage tub, bathrobes and slippers.
    • Guests: 1 Max. Guests: 5 (2 adults 3 children / 3 adults 2 children)
    • Children: 0 Max. Children: 3
    • Pool View: 0 Garden View: 124
    • Partial Ocean View: 0 Ocean View: 0
    • A / C: 132 Connecting: 12 (JSN, JSN)
    • Beds 0 King-size beds: 58
    • Double Beds: 74 Rooms with terrace: 132
 
  • Mayan Suites: 32
    • These rooms feature the same amenities as the Junior Suites, plus a separate entrance and a terrace, a magnificent bathroom with whirlpool tub and an outdoor Mayan-style shower. ADULTS ONLY
    • Guests: 1 Max. Guests: 2
    • Children: 0 Max. Children: 0
    • Pool View: 0 Garden View: 16
    • Partial Ocean View: 0 Ocean View: 16
    • A / C: 32 Connecting: 0
    • Open air bathroom: 32 King-size beds: 32
    • Double Beds: 0 Rooms with terrace: 32
 
  • Suites: 6
    • Rooms completely renovated since Nov. 2012. Have 1 sofa bed, Jacuzzi at the Terrace, Hot Tub, Room Service, and microwave, play Station, 2 50 inches plasma TVs.
    • Guests: 1 Max. Guests: 5 (2 ad +3 mnrs / 3 ad +2 mnrs)
    • Children: 0 Max. Children: 3
    • Pool View: 0 Garden View: 6
    • Partial Ocean View: 0 Ocean View: 0
    • A / C: 6 Connecting: 0
    • Jacuzzi: 6 King-size beds: 3
    • Double Beds: 3 Rooms with terrace: 6
    • * Additional Charges
 

Dining Options:

14 Restaurants (9 a la carte) Includes all meals at the resort's restaurants according to their schedules and conditions; 24-hour snacks service at beachfront restaurants; unrestricted use of “a la carte” restaurants, reservations are not required (subject to availability), unlimited visits, pagers available, men must wear long pants and long sleeve shirts (no shorts allowed from age 12), national drinks until 2:00 am: international drinks available at some bars and a welcome drink.

Buffet Restaurants

  • "La Hacienda" Restaurant
    • Is located in Grand Palladium Colonial Resort & Spa. Buffet service with including Italian corner, and Mexican specialties. Show Cooking and A / C.
 
  • "Tikal" Restaurant
    • Is located in Grand Palladium Kantenah Resort & Spa.. Buffet service including Italian and Mexican specialties. Show Cooking and A / C.
 
  • "El Gran Azul" Restaurant
    • Is located opposite the main swimming pool at Grand Palladium Colonial Resort & Spa. / Kantenah. Buffet served in a beautiful outdoor restaurant with a spectacular palapa and wonderful views over the main pool. Featuring an Italian specialties and Show Cooking.
 
  • "Kabah" Restaurant
    • Is located in Grand Palladium Riviera Resort & Spa. Buffet service with including Italian and Mexican specialties. Show Cooking and A / C.
 
  • "La Laguna" Restaurant
    • Buffet service next to the main pool of Grand Palladium White Sand Resort & Spa. / Riviera. Beautiful outdoor restaurant under a spectacular palapa with wonderful views over the main pool and the lake. Features Italian specialties and Show Cooking.
 
  • “A la carte” Restaurants
    • Open: from 5:30pm to 10:30pm. Only for evening meals, dress code required All of our restaurants are non-smoking, except Gran Azul and La Laguna.
 
  • "Mare Nostrum" Restaurant
    • Is opposite the Grand Palladium Kantenah Resort & Spa lobby. Offers “a la carte” dining featuring Mediterranean cuisine.
    • Air conditioning.
 
  •  Sumptuori Restaurant
    • Is opposite the Grand Palladium Kantenah Resort & Spa lobby and offers “a la carte” dining featuring Japanese cuisine. Reservations required for the Tepanyaki Show.
    • Air conditioning.
 
  •  "La Adelita" Restaurant
    • Is opposite the Grand Palladium Colonial Resort & Spa lobby and offers “a la carte” dining featuring Mexican cuisine.
    • Air conditioning.
 
  • "El Dorado" Restaurant
    • Is located opposite the Grand Palladium Colonial Resort & Spa lobby and offers “a la carte” dining featuring Steak House cuisine.
    • Air conditioning.
 
  • "Portofino" Restaurant
    • Is located opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Italian Trattoria cuisine.
    • Air conditioning.
 
  • "Bamboo" Restaurant
    • Is opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Asian cuisine.
    • Air conditioning.
 
  • "Rodizio" Restaurant
    • Is opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Brazilian cuisine.
    • Air conditioning.
 
  • “Ribs & More” Restaurant
    • Is located opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring BBQ & Grill specialties.
    • Air conditioning.
 
  • "Punta Emilia" Restaurant
    • Is located beachfront at Grand Palladium White Sand Resort & Spa and offers “a la carte” dining featuring fish and rice specialties. Outdoor restaurant. Reservations required.
 

Bars:

  • Colonial Lobby Bar
    • Open: 10:00 a.m. to 1:00 a.m.
  • "La Plaza" Bar (Colonial Lobby)
    • Open: 8.30 p.m. to 11:00 p.m.
  • Kantenah Lobby Bar
    • Open: 10:00 a.m. to midnight
  • White Sand Lobby Bar
    • Open: 10:00 a.m. to midnight
  • Riviera Lobby Bar
    • Open: 10:00 a.m. to 1:00 a.m
  • Colonial Lobby Bar
    • Open: 10:00 a.m. to 1:00 a.m.
  • "La Plaza" Bar (Colonial Lobby)
    • Open: 8.30 p.m. to 11:00 p.m.
  • Kantenah Lobby Bar
    • Open: 10:00 a.m. to midnight
  • White Sand Lobby Bar
    • Open: 10:00 a.m. to midnight
  • Riviera Lobby Bar
    • Open: 10:00 a.m. to 1:00 a.m
 

Bars at theme restaurants:

  • “Bamboo & Portofino” Bar
    • Open: 5:30pm to 10:30pm
  • “Rodizio & Ribs & More” Bar
    • Open: 5:30pm to 10:30pm
  • “Adelita & El Dorado” Bar
    • Open: 5:30pm to 10:30pm
  • “Mare Nostrum & Sumptuori” Bar
    • Open: 5:30pm to 10:30pm
 

Activities:

  • Sports Facilities
    • 6 tennis courts, 3 beach volleyball courts, 2 basketball courts, 2 badminton courts, 1 football field (artificial turf), 1-Pro football field (artificial turf), 2 paddle tennis courts, 1 archery field, 1 rifle shooting field and 1 multipurpose court, 2 shuffleboard, mini golf.
 
  • Spa Main Pool:
    • Large 3,224 m2 lake-style swimming pool with 4 built-in Jacuzzis and swim-up bar Hours: 10:00am to 6:00pm, 1.50 m deep, with a separate pool for children. Hours: 10:00am to 6:00pm (winter) y and10:00am to 8:00pm (summer)
 
  • "El Secreto" Pool:
    • Adults-only pool located in Grand Palladium Colonial with built-in Jacuzzi and open until midnight with bar service included. from 10:00am to 12:00am. 
 
  • "El Rinconcito" Pool.
    • Located in Grand Palladium Kantenah along the mall, with built-in Jacuzzi and bar service from 10:00 to 6:00 pm.
 
  • Main Pool:
    • Large 3,224 m2 lake-style swimming pool with 4 built-in Jacuzzis and swim-up bar Hours: 10:00am to 6:00pm, 1.50 m deep, with a separate pool for children. Hours: 10:00am to 6:00pm (winter) y and 10:00am to 8:00pm (summer)
 
  • “La Isla” Pool:
    • Adults-only pool located in Grand Palladium White Sands, with built-in Jacuzzi and open until midnight, bar service from 10:00am to 7:00pm.
 
  • "Spa" Pool:
    •  Adults-only pool located within the Spa, 1.60 m deep. Opening hours from 9:00am to 8:00pm.
 
  • "Las Rocas" Pool:
    • Saltwater pool, opening hours from 10:00am to 6:00pm.
    • (*) Towel, sunbeds and umbrellas service at the pool and beach included. Guests can use all resort pools, except those located at The Royal Suites Yucatan which are for the exclusive use of guests staying there.
 
  • Sports activities
    • Aerobics, water gymnastics, table tennis, basketball, volleyball, soccer, tennis, petanque, water polo, darts, archery, rifle shooting, mini golf, participation games, paddle tennis, shuffleboard and badminton. Water sports activities Catamaran, Kayak, snorkeling, pedal boats, Wind-Surfing. Motorized activities are not included. WITH EXTRA CHARGE: Deep sea fishing, excursions and scuba diving courses.
 
  • Entertainment
    • Daily activities on the beach and by the main pools and various night shows in the Grand Theater located at the Grand Palladium Colonial Resort & Spa and Grand Palladium Riviera Grand Resort and Spa; Shows for children in the theaters; Mini Disco for children, adults-only Sunset Boulevard Disco located at Grand Palladium Riviera Resort & Spa, with air conditioning, from 11:00pm to 2:00am. Children under 18 are not permitted.
 
  • Baby Club
    • Open from 9:00am to 8:00pm for children 1 to 3 years old. Located within "El Ranchito" mini Club with indoor and outdoor areas. Specialized personnel. Facilities and activities: Playground, volleyball, paint room, crafts room, video, video games (PlayStation, Game Cube) and eco-tour around the Resort to learn about the region’s culture, flora and fauna.
 
  • "El Ranchito" Mini Club
    • Open from 9:00am to 11:00pm. for children 4 to 12 years old, with different activities according to ages. Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with indoor and outdoor areas where you can leave children under supervision. Large lawn area and along with everything children might need for fun and comfort.
 
  •  “Black & White” Junior Club
    • Open from 11:00am to 12:00am. Only for teenagers between 13 and 19 years old. Located poolside “El Rinconcito”, at the Grand Palladium Kantenah Resort & Spa, featuring video arcade, online computer games, pool tables and football.
 

Spa/Fitness:

The Grand Palladium Kantenah Resort & Spa consists of 11 villas with a total of 422 rooms distributed over 7 three-story villas making a total of 36 Standard Rooms per villa, 2 three-story villas with 36 Junior Suites per villa and 2 three-story villas with 30 Junior Suites and 3 Suites, all featuring a large balcony with 2 chairs and a table. The hotel also has 4 two-story bungalow-type villas and a total of 8 Mayan Suites per villa. Smoking rooms subject to availability. The hotel also has 5 buffet and 9 “a la carte” restaurants type, 25 bars, 9 swimming-pools and sports facilities located throughout the resort.